HideMy Ass is a very basic service but it does make it easy for users to protect their personal information online. It’s simple to use and with hundreds of servers spread across the world it has earned a good reputation. But it is expensive so keep reading if it’s worth spending your money on.
The most incredible thing about HideMyAss is the staggering number of servers it has—over 100 000 IP addresses, spread across 900 servers in 300 locations. But beyond that it doesn’t really have much more to offer. It doesn’t include ad blocking and only two licenses are available per subscription. You can change your IP address from the server tray, but it no longer includes an app that used to allow you to change your address at set intervals. If you’re looking for a VPN with these advanced services, you’ll have to look elsewhere.
Users will be disappointed to discover that HideMyAss is based in the United Kingdom which means it’s subject to mandatory logging and GCHQ monitoring. It’s considered one of the largest VPNs in the world because it is operated by a company called Privax LTD which was purchased by AVG Technologies. AVG Technologies has recently been acquired by Avast Software. With so many changes in ownership, the company has acquired millions of users since it started as a proxy server in 2005.
Sign up with HideMyAss and you can choose between four protocols including OpenVPN-UDP,-TCP, PPTP, OpenVPN and L2TP. But as they only use 128-bit Blowfish encryption with SHA1-160 has authentication and RSA-1024 handshake encryption. This is far from the more secure industry standard AES-256-bit encryption you would expect from a world-class VPN.
As for keeping logs, HideMyAss seems to be a bit vague about its policy. While it claims that it only keeps connection logs for diagnostic purposes, even this information could be used for an end-to-end timing attack.
Speed and performance
Unlike many other VPN’s, HideMyAss doesn’t claim to be fastest, and the results of many speed tests will prove it. The results are average, but when used correctly there are many VPN’s that actually speed up download times. You would expect a slower connection when using a VPN, but if speed is important to you, you can find a faster alternative to HideMyAss. However, in practice, the latency is tolerable and won’t make that much of a difference to your connection.
HideMyAss support is only available 12 hours a day. But you have a number of options for getting in touch with an agent should you need assistance. You can call or Live Chat with a real person when the service is available or you can create an email ticket when they’re offline. They also have a social media presence on several platforms where you can engage with them.
Pricing and Plans
There is one plan and three pricing tiers for you to choose from with standard month-to-month, six months and 12 months available. As mentioned in the introduction, the service isn’t cheap but you can save by signing up for a longer period.
They don’t offer a free trail but there is a 30-day, money-back guarantee to give you peace of mind. A decent range of payment options is available, but it’s not an exhaustive list. You can pay using a credit card or one of a few online payment providers including WebMoney and iDEAL Banking.
HideMyAss offers an impressive number of servers. But it lets users down in other areas such as features and privacy. Despite that it remains one of the most popular VPNs, so you’ll have to decide for yourself whether it suits your needs.